BrightBites Privacy Policy & Terms and Conditions
Last updated: 22/08/2025
1. Introduction
Welcome to BrightBites (referred to as “we”, “our”, “us”, or “the Company”). BrightBites operates the website [brightbites.co.nz] (“the Site”) and provides chewable toothpaste tablets for retail sale to consumers in New Zealand, with the potential for expansion internationally in the future.
By accessing our Site, creating an account, or purchasing our products, you agree to the terms of this Privacy Policy and our Terms & Conditions. If you do not agree, you must not use our Site or purchase our products.
2. Privacy Policy
2.1 Information We Collect
When you create an account, place an order, or subscribe to our services, we may collect:
Full nameEmail addressBilling and shipping addressPayment details (processed securely via third-party providers, we do not store card details)Purchase history and subscription preferences
We may also collect:
Cookies and usage data, including your IP address, browser type, and browsing activity on our Site (only with your consent).Communications with us (emails, messages, customer service interactions).
2.2 How We Use Your Information
We use your data to:
Process and deliver ordersManage customer accounts and subscriptionsCommunicate with you about your orders, promotions, or service updatesImprove our Site and product offeringsComply with legal and regulatory requirements
2.3 Cookies
We use cookies to enhance your browsing experience, track analytics, and improve site functionality. You may choose to accept or decline cookies. Declining may limit some features.
2.4 Storage and Security
Data is securely stored using Ecwid’s e-commerce platform, which complies with international data protection standards.We implement encryption and password-protected systems to safeguard your data.However, no system is entirely secure, and we cannot guarantee 100% security of transmitted or stored data.
2.5 Sharing of Information
We do not sell or rent your information. We may share limited information with:
Third-party service providers (e.g., payment processors, shipping companies).Regulatory or legal authorities if required by law.
2.6 Your Rights
Under New Zealand privacy law, you may:
Request access to your personal data.Request correction or deletion of data (subject to legal retention obligations).Withdraw consent for marketing communications at any time.
3. Terms & Conditions
3.1 Eligibility
You must be at least 16 years old to purchase from BrightBites.By purchasing, you confirm that all details you provide are true and accurate.
3.2 Product Disclaimer
BrightBites products are
not medical products
and are
not certified by Medsafe or any other regulatory authority
.BrightBites tablets
do not claim to cure, treat, or prevent any oral disease
.They are designed as an eco-friendly alternative to toothpaste, and consumers should continue to seek regular dental care.Use is at your own risk. We disclaim liability for misuse or adverse reactions, except as required by New Zealand consumer law.
3.3 Orders and Payment
Orders are processed via Ecwid’s secure platform.Payment must be made in full before an order is shipped.All prices are in New Zealand dollars (NZD) and inclusive of GST (if applicable).
3.4 Shipping
Currently, we ship only within New Zealand. International shipping may be added in future.Delivery times are estimates only; we are not liable for delays caused by couriers or unforeseen circumstances.
3.5 Returns and Refunds
You may request a refund or replacement if:
Products are damaged upon arrivalProducts are expired upon arrivalProducts do not arrive within a reasonable timeframe (after investigation with courier)
Refunds or replacements are at our discretion and may require evidence (e.g., photos of damaged goods).
3.6 Subscriptions
Subscription plans auto-renew unless cancelled by the customer prior to renewal.Customers can cancel subscriptions at any time through their account portal.Refunds for subscription renewals already processed will not be provided except where required by law.
3.7 Intellectual Property
All content on [brightbites.co.nz], including branding, logos, product designs, text, images, and packaging, is the intellectual property of BrightBites.You may not reproduce, distribute, or use our intellectual property without written consent.
3.8 Limitation of Liability
To the fullest extent permitted by law:
BrightBites is not responsible for any indirect, incidental, or consequential damages arising from use of our products or Site.Our total liability for any claim will not exceed the purchase price paid for the product in question.
3.9 Changes to Terms
We may update these Terms & Conditions and Privacy Policy at any time. Updated versions will be posted on our website with a new “Last Updated” date. Continued use of the Site or purchases after updates indicates acceptance of the revised terms.
4. Contact Information
For any questions or concerns about these Terms & Conditions or Privacy Policy, please contact us at:
📧 sales@brightbites.co.nz
📧 korbanhenty@brightbites.co.nz